Returns and Exchanges


General Order Information

• Please note: Orders CANNOT be changed, modified, or canceled after checkout!


• We will only accept one coupon code per order.


• If you have questions regarding our items prior to placing your order, or are having technical issues with ordering, please email us at for assistance! 


•  Cliff and Cilla is NOT responsible for:


Delays with USPS shipping
International Duties or Customs charges
Products that are lost or damaged in the mail. The US Postal Service or UPS will be responsible once we ship the packages.
Products marked delivered by the Post Office. You will need to contact your local Post Office to obtain information regarding your package.


• If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1-4 business days for your tracking information to show. In some rare cases, tracking information may not update, but you will still receive your order. Please contact us after the estimated delivery time has passed.


• All our shipments include Tracking with Delivery Confirmation. If your tracking information confirms that the item has been delivered to your order address, but you have not received your order, please contact the carrier directly to investigate this issue. We cannot be held accountable for packages where tracking information states the package has been delivered to your order address.


• We are NOT responsible if the package is not delivered in the guaranteed shipping times as it may take 1-2 business days to process the order and we cannot be held liable for USPS guarantees. If the item is not delivered in time, please contact USPS (1-800-ASK-USPS) or UPS (1-800-742-5877). We will NOT refund additional shipping charges if USPS fails to meet their guaranteed shipping times. 


Carrier Contact Numbers:

USPS: 1-800-275-8887
UPS: 1-800-742-5877

Wrong Address Disclaimer: 

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of the order. If you decide to cancel your order or change your shipping address, please write to us at as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so.


Return Policy:

These items are all FINAL sales and cannot be returned to our warehouse:  


  • Holiday Items
  • Accessories (including: Coolers, Hats, Jewelry, Koozies, Sunglasses, and Scarves)
  • Jeggings and Leggings
  • Sale Items (including: Super Deals, Flash Sales, Clearance, and Items with Discounts of 25% or more)



• Due to our limited quantities and high demand of our products, we are unable to offer exchanges on any items. Returned merchandise will be processed for STORE CREDIT ONLY.


• We recommend purchasing the correct size of the desired item, and then shipping back the returned product so that you do not miss out on the item. Store credit cannot be applied to that new order that has been placed. Credit MUST be used for future purchases.


Store Credit 

All returned items are for STORE CREDIT ONLY, no refunds. Items must be received within 7 business days of receiving the order to get a store credit. Anything after that will not be accepted, and you will be responsible for shipping costs to get it back to you. If you choose not to pay shipping charges to get it back to you, your items will be donated to charity after 30 days. Anything that smells of smoke, has stains, animal hair, has been washed/worn, or damaged by you will not be taken back. It must be in its original condition. If you believe you have received an item with a defect we must be contacted within 3 days of the date it was delivered to you in order for you to get a replacement. After the 3 days, there is nothing that we can offer you.


Once we receive returns, they will be processed within 1-3 business days. You will then be given a store credit of the amount of the item minus the shipping charges. We are not responsible for any shipping costs, the customer is responsible for all shipping costs. This credit will be issued by a code. Please note that all store credits will expire after 45 days. All denied returns will be donated to charity if not claimed within 30 days.


All clearance items are FINAL. Discounts 25% and over is Final Sale.


Please send returns to: 

Cliff and Cilla
121 Indian Lake Rd Ste B
Hendersonville, TN 37075